FAQ

When will my project begin?

We will commence work on your project once we receive the specified minimum deposit of the total payment. Work will not begin on a project without a minimum deposit unless alternate arrangements have been made. It is preferred that you provide all final content upon starting a project.

How can I pay?

We accept cash, cheque, PayPal and credit/debit card (Visa, Mastercard, Discover or American Express). Payments can be made by phone or electronically by visiting http://eyenamicdesigns.com/make-a-payment. A 3% credit/debit card processing fee may be charged for payments over $500.

Cancellation & Refunds

Cancellation of projects must be made prior to project commencement or within 5 business days of request and submission of initial deposit. Refunds must be requested via written request via email to mail@eyenamicdesigns.com or mailed to PO BOX 782153, ORLANDO, FL 32878. Additional fees are nonrefundable for expedited requests. Printed materials are nonrefundable.

Late & Overdue Payments

Payments made after 10 business days of invoice due date of a completed project may be subject to a 12.5% late fee plus an additional 12.5% for each calendar month thereafter. Websites may be subject to access restrictions. Delinquent payments over 90 days may be sent to a collections agency for payment arrangements and include a collections fee.  

Turnaround Time & Rush Delivery

Web Design

For requests under 5 hours = typically within 72 hours

For requests between 5 and 10 hours = within 5 – 7 business days

For requests between 10 and 15 hours = within 7- 10 business days

For requests above 15 hours = please see proposal/invoice for estimated completion date

Graphic Design

Each graphic design project is estimated to be completed within 3 – 5 business days (up to 7 business days depending on seasonal demand and/or customer queue).

Business Cards & Flyers = within 5 business days

Rush Delivery

Any delivery requests shorter than the specified turnaround times above will include a rush fee of 30% per rushed line item.